1. Introduction
DHG Shop (operated by DHG ECOMMERCE LLC, 6545 Market Ave N Ste 100, Canton, OH 44721-2430, United States) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.dhgshop.autos (the "Site") or use our ecommerce services. Please read this policy carefully. By using our Site or services, you acknowledge the practices described herein.
2. Information We Collect
2.1 Personal Information You Provide
We collect information you voluntarily submit, including:
- Account Information: name, email address, shipping address, and phone number when you create an account or place an order
- Order Details: product selections, quantities, payment information, shipping preferences, and order history
- Communication Records: any messages, reviews, feedback, or inquiries you send to us
- Payment Information: billing details processed securely through third-party payment processors (we do not store full payment card numbers)
2.2 Information Collected Automatically
When you browse our Site, we may automatically collect:
- Device & Browsing Data: IP address, browser type, operating system, device type, and screen resolution
- Usage Data: pages visited, products viewed, search queries, time spent, click patterns, and referral URLs
- Cookies & Tracking: as described in Section 6 below
3. How We Use Your Information
- Order Fulfillment: to process and ship orders, send order confirmations, and handle returns or exchanges
- Customer Service: to respond to inquiries, resolve issues, and provide support before, during, and after purchase
- Personalization: to recommend products, tailor your shopping experience, and show relevant content based on your preferences
- Marketing: to send promotional offers, newsletters, and product updates with your consent (you may opt out anytime)
- Site Improvement: to analyze shopping patterns, improve product selection, and enhance user experience
- Legal Compliance: to comply with applicable laws, tax regulations, and legal obligations
- Fraud Prevention: to detect and prevent fraudulent transactions, unauthorized activity, and abuse of our services
4. Legal Basis for Processing (GDPR)
For individuals in the EEA or UK, we process personal data based on the following lawful grounds:
- Consent: where you have given explicit consent (e.g., marketing emails)
- Contractual Necessity: processing necessary to fulfill your orders and provide our services
- Legitimate Interests: for improving our store, preventing fraud, and direct marketing (balanced against your rights)
- Legal Obligation: processing required by applicable law or regulation
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share data with:
- Service Providers: payment processors, shipping carriers, analytics providers (e.g., Google Analytics), and email delivery services — all contractually bound to protect your data
- Business Partners: suppliers and dropshipping partners necessary to fulfill your orders
- Professional Advisors: lawyers, accountants, and insurers where reasonably necessary
- Legal Authorities: when required by law, court order, or to protect our rights and safety
- Business Transfers: in connection with a merger, acquisition, or sale of assets
6. Cookies and Tracking
Our Site uses cookies to enhance your shopping experience, remember your cart and preferences, and understand how you use our store.
- Essential Cookies: required for basic store functionality (cart, checkout, account login)
- Analytics Cookies: help us understand browsing behavior and improve product discovery
- Preference Cookies: remember your settings, currency, and language preferences
- Advertising Cookies: used to show relevant product recommendations (with your consent where required)
You can manage cookies through your browser settings. Disabling certain cookies may affect your shopping experience.
7. Data Security
We implement industry-standard security measures including SSL/TLS encryption for all transactions, secure payment processing through PCI-compliant providers, access controls limiting data access to authorized personnel only, and regular security reviews. While no online transmission is 100% secure, we take reasonable steps to protect your information.
8. Data Retention
We retain your personal information as long as your account is active or as needed to provide services. Order information is retained for tax and record-keeping purposes for the period required by law (typically 7 years). Marketing preferences are retained until you opt out. You may request deletion of your data at any time.
9. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: request a copy of the data we hold about you
- Rectification: correct inaccurate or incomplete data
- Erasure: request deletion of your data (subject to legal retention requirements)
- Restrict Processing: limit how we use your data in certain circumstances
- Data Portability: receive your data in a structured, commonly used format
- Object: object to processing for direct marketing or legitimate interests
- Withdraw Consent: withdraw consent at any time where processing is based on consent
9.1 California Residents (CCPA)
California residents have additional rights: Right to Know what personal information we collect and disclose; Right to Delete personal information; Right to Opt-Out of the sale of personal information (note: we do not sell personal information); and Right to Non-Discrimination for exercising CCPA rights. To exercise your rights, contact us using the details in Section 14.
10. Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately.
11. International Transfers
Your information may be processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards, including Standard Contractual Clauses where required, for cross-border data transfers.
12. Third-Party Links
Our Site may contain links to external sites. This policy does not apply to those sites. We encourage you to review their privacy policies.
13. Policy Changes
We may update this policy to reflect changes in our practices or legal requirements. Material changes will be posted here with an updated "Last updated" date.
14. Contact Information
DHG ECOMMERCE LLC
6545 Market Ave N Ste 100
Canton, OH 44721-2430
United States
Email: chunbao@dhgshop.autos
Phone: +1 (779) 325-5419
Developer: DHG Shop — DHG ECOMMERCE LLC, Canton, Ohio, USA.